Privacy Policy

Learn how Halentra collects, uses, and protects your personal data

Last Updated

This privacy policy was last updated on February 1, 2026.

Introduction

At Halentra, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Fill out a form or request information
  • Contact us via email or phone
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This may include:

  • Personal identification information: Name, email address, phone number, company name
  • Account credentials: Username and password
  • Business information: Company size, industry, job title
  • Communication preferences: Language, marketing preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Usage data: Pages visited, time spent, clickstream data
  • Device information: IP address, browser type, operating system
  • Cookies and tracking technologies: See our Cookie Policy for details

How We Use Your Information

We use the collected information for the following purposes:

1
Service Delivery

To provide, maintain, and improve our services, including HaloPSA, HaloITSM, and HaloCRM implementations.

2
Communication

To respond to your inquiries, send important updates, and provide customer support.

3
Marketing

To send you promotional materials and newsletters (with your consent).

4
Analytics

To analyze usage patterns and improve our website and services.

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on:

  • Consent: When you explicitly agree (e.g., newsletter signup)
  • Contract: When necessary to provide our services
  • Legitimate interests: For business operations, fraud prevention, and security
  • Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us with:

  • Hosting and infrastructure (data center providers)
  • Email delivery services
  • Analytics platforms
  • Payment processing
  • Customer support tools
Third-Party Access

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

HaloITSM Vendors

When implementing HaloITSM solutions, we work directly with:

  • HaloITSM Ltd.: The software vendor
  • Authorized resellers and partners: For licensing and support

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.

Your Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restriction: Limit how we process your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, contact us at: dataprotection@halentra.com

Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption: Data in transit and at rest
  • Access controls: Role-based access and authentication
  • Regular audits: Security assessments and vulnerability scans
  • Employee training: Data protection and security awareness
  • Incident response: Procedures for data breach notification
Security Notice

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account data: While your account is active, plus legal retention periods
  • Transaction records: As required by tax and accounting laws (typically 7-10 years)
  • Marketing data: Until you unsubscribe or withdraw consent
  • Support tickets: Typically 3 years for quality assurance purposes

International Data Transfers

Halentra is based in France (Paris). If you are located outside France, your data may be transferred to and processed in France and other countries where our service providers operate.

We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions for data transfers to approved countries

Cookies and Tracking

We use cookies and similar technologies. For detailed information, see our Cookie Policy.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy with a new "Last Updated" date
  • Sending an email notification (for material changes)
  • Displaying a prominent notice on our website

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

For data protection inquiries, you may also contact our Data Protection Officer at: dataprotection@halentra.com

Supervisory Authority

If you are in the EEA, you have the right to lodge a complaint with your local data protection authority. In France, this is:

CNIL (Commission Nationale de l'Informatique et des Libertés)

  • Website: www.cnil.fr
  • Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07