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Halo

Release notes

Current stable release
2.250.45
Latest beta
2.252.25

2.256.1

Unreleased

Released on Oct 5, 2026 · 121 updates

Added a setting to improve searching for IP addresses in tickets

Also in 2.256.1 · 2.250.51 · 2.250.43

#1493712

The setting is "Enable improved IP address searching" in advanced settings

Fixed an issue with ordering on the version history page.

#1497314

Fixed an issue with ordering on the version history page.

Added an option on Sales Orders to generate a PDF using a selected template

#1497361

You can now filter on primary and secondary agent in client list views

#1493847

Improved load times for invoices that use CSP Consumption data for cost/price

Also in 2.256.1 · 2.250.51

#1493330

Multiple changes to the Pax8 Distributor Invoices functionality

#1490130
  • Pax8 invoices will now be imported as a header row to each invoice line
  • Linked lines will show on the invoice/recurring invoice when editing the line

Added Credit Note links to the Invoice Details pane

#1489863

Added new API endpoints to help manage Halo Chat integrations

#1431730

New chat endpoints have been added to allow for easier integrations into Halo Chat. This allows easier integration for those who wish to create a custom UI for their Users to use.


This is fully documented with two sample applications, accessible via attachments on this Article.


Additionally if you are using a custom, non-Halo chatbot in your own chat UI, you can now insert a transcript when starting a Halo Chat, to show a history to Agents when they are viewing the Chat from the Halo Agent Application.

Added 'Is Team Leader of Assigned Team' for action restrictions

#1424091

Minor improvements to campaign workflows

#1402114


You can now preview a steps email template by hovering over the open email icon on the step:


You can also edit the workflow steps email template within the step.

Minor UI improvements to a couple of elements on the End-User Portal

#1391440

Added a Client-Site-User relationship option to allow for a contact to be associated with many clients

#1367995

This is enabled in Configuration > Contacts > General Settings:




When the option is changed a modal screen will be shown for confirmation as switching to the new option results in background task that updates your current customer base.


When enabled, on a contact you can multi-select clients the contact is associated to. You must also choose a primary client the contact is assigned to.



On the CRM notes tab of a contact there is a new drop down to view the client/site level notes for all the clients the contact is associated with.


Allowed mappings to Intacct custom fields against all Intacct entity field mapping tables

#1363917

Added the ability for Report Data widgets to open in a new tab

#1355889

Added Organisation as a new Access Control level and added the ability to restrict Ticket Areas by Organisation

#1299192

These will only apply when Multitenancy is enabled

Multiple changes made to the Gantt chart function used when viewing tasks/child tickets and using date dependencies.

#1248179
  • It is now possible to drag and drop date dependency relationships between tasks
  • It is now possible to ammend the start/target date of tasks with drag and drop functionality
  • Dependency lines that represent invalid dates will show as red

Added Criteria Groups to Halo Asset Discovery

#1207346

This currently only applies to Site/Asset Type Rule Mappings

Added a new Custom Field display variable for single-select fields within DB Lookup SQL

#1200812

To use this, append _DISPLAY to the end of any existing single-select Custom Field $ variable in the DB Lookup's SQL. The "Enable $-CF_DISPLAY support for single-select CFs" setting in Advanced Settings will also need to be enabled for this functionality to work.

Added Microsoft Entra as a system integration to use in custom integrations

#1142458

Currently, only Microsoft Entra connections using the client credentials or authorization code authentication methods can be used in custom integrations

Added Site as an available column in invoice column profiles

#1131688

Added the Compare button to Internal Memo and rich text custom fields on Knowledge Base draft tickets

#1102027

Added an Event Planning and Management Module

#1001087

A new module for running events end to end in HALO: publish events to the self-service portal, take registrations, check attendees in on the door, and follow up by email. Access is controlled by new Event Planning agent permissions.


Events

Create events with a name, description, start and end date, timezone and capacity. Events can be in person, online or hybrid, and online and hybrid events carry a meeting link that attendees see once they have registered.


Events start as drafts so they can be built up privately. Once published, an event's dates, timezone and registration window cannot be changed, and it cannot be returned to draft. If plans change, the event is cancelled with a reason recorded.


  • Draft, published and cancelled statuses, with an event owner and audit history
  • Custom fields on events, including agent-only fields for internal detail
  • Optional registration open and close dates controlling when the portal accepts bookings
  • Clone an event to run it again, carrying its sessions, questions, audience and checklist


Sessions

Events can be broken into sessions for tracks, workshops or time slots, each with its own time, location and capacity. Registrants choose which sessions they want, and each session's capacity is tracked separately from the event's.


  • Per-session capacity, so a full workshop closes while the event stays open
  • Session-level questions (custom fields) and session-level attendance
  • Sessions with active registrations cannot be deleted


Registration questions

Registration forms are built from standard Halo custom fields, so registrants can be asked anything: dietary requirements, accessibility needs, which products they use. Questions can be attached to the event, to individual sessions, or both, and can be made mandatory.


Answers are stored against the registration, appear on the attendee record and in the attendee export, and can be reported on like any other custom field.


Portal registration

Published events appear in a new Events area on the self-service portal, with Upcoming, My Events and Past tabs and a search box. End users can register, change their session selection and cancel their own place without raising a ticket.


  • Event pages show dates, location, remaining capacity, sessions and questions
  • Capacity is live, so a full event stops accepting registrations
  • A user cannot hold two places on the same event
  • Registrations can be changed or cancelled up until the event starts


Portal visibility

Events can be restricted on the portal to selected top levels, clients, sites or individual users. An event with no restrictions is visible to everyone, so existing behaviour is unchanged.


Restrictions resolve up the customer hierarchy. An event restricted to a client is visible to users across all of that client's sites. Anyone already registered keeps access to their own booking if the audience changes later.


Anonymous registration

Events can optionally accept registrations from portal visitors who are not logged in, using just a name and email address. Google reCAPTCHA support and rate limiting are included to prevent automated sign-ups.


A registration using an email address that already belongs to a Halo user is linked to that user automatically and appears in their My Events. For new people, Halo can create a user record at the point of registration, or existing registrants can be linked to users in bulk from the event screen.


Attendee management

Each event has an attendee list with search, sorting, export and bulk actions. Agents are not bound by the portal's restrictions and can add attendees before registration opens, after it closes, and beyond the event's capacity.


  • Add attendees as an existing user or as a name and email address
  • Cancel, reinstate or delete registrations, with capacity corrected automatically
  • Bulk mark attended or not attended, at event or session level, and bulk cancel
  • Import a spreadsheet to create and update attendees, sessions, answers and attendance
  • Export the attendee list including all question answers


Check-in and attendance

A dedicated check-in screen supports checking attendees into the whole event or into a specific session, either by scanning the QR code from their confirmation email or by searching for them by name. Attended and registered counts update on screen as check-ins are recorded.


Duplicate check-ins, cancelled registrations, codes from other events and sessions the attendee did not book are each refused with their own message. Attendance records who checked the attendee in, when, and by which method.




Emails and variables

A confirmation template and a cancellation template can be set on each event, and are sent automatically as attendees register and cancel. Fifteen new email variables are available for use in templates.


  • Event name, description, dates, location and online URL
  • Attendee name and email address, registration reference, status and registered date
  • A table or plain-text list of the sessions that attendee booked
  • A QR code image for check-in
  • A cancellation link that works without logging in
  • All fifteen are listed on the Variables screen under the new Event type, with descriptions.


Distribution lists and mail campaigns

Event registrants are available as a distribution list entity. A list can be built from an event, optionally including cancelled registrations, then emailed individually or by BCC, or used as the audience for a blast mail campaign. Each recipient's own event details, session list and cancellation link are merged into their copy.


Unsubscribes and marketing opt-outs are honoured as for any other campaign. Registrants without a linked user record are not included; the event screen reports how many there are.


To-dos and attachments

Events have a to-do checklist and file attachments, so planning is kept with the event. Completing a to-do records who completed it and when.


Setup

  • Enable the Event Planning module in Module Setup
  • Grant the Event Planning read and edit permissions to the relevant agent roles
  • Add an Events button to the self-service portal
  • Create confirmation and cancellation email templates and set them on each event
  • For anonymous registration, allow not-logged-in portal usage and configure the Google reCAPTCHA integration
  • Add Event Level, Event Registration, and Event Session custom fields in custom fields configuration as required


Notes

  • Restricted events are hidden from visitors who are not logged in, so portal visibility restrictions and anonymous registration cannot be used together on the same event.
  • There is no waitlist in this release; a full event stops accepting registrations until a place becomes available.
  • Attendees can cancel their own place up until the event's start time. After that, only an agent can cancel.

Fixed an issue with applying & clearing ticket templates on the self-service portal

Also in 2.256.1 · 2.250.51

#1500533

Fixed an issue with actions not displaying content when expanded

Also in 2.256.1 · 2.250.51

#1500530

Fixed AI Abilities and Process Agents failing in runbooks

#1499675

n/a

Fixed an issue accessing tickets from the change calendar

Also in 2.256.1 · 2.250.51

#1499322

Fixed an issue where searching for invoice numbers in the column profile would not return the expected results

Also in 2.256.1 · 2.250.51

#1499244

Fixed an issue with dollar variables when previewing an email template

Also in 2.256.1 · 2.250.51

#1498654

Resolved an issue with the 3 dots (overflow menu) showing on the ticket screen when no other buttons are showing

Also in 2.256.1 · 2.250.51

#1498506

Resolved an issue with deferred revenue failing to match to the correct contract when recognising prepay revenue

Also in 2.256.1 · 2.250.51

#1498500

Fixed an issue with Migrating runbook step criteria

#1498438

Fixed an issue with importing the blueprint name field from Virima

Also in 2.256.1 · 2.250.51

#1498144

Fixed an issue with reclaculating prepay and billing on clients and contracts failing silently in rare cases

Also in 2.256.1 · 2.250.51

#1498061

Fixed an issue with the setting to hide Service Request Details from the self-service portal

Also in 2.256.1 · 2.250.51

#1497714

Fixed an issue with actions and the workflow sometimes not loading when initially opening a ticket

Also in 2.256.1 · 2.250.51

#1497510

Fixed an issue with suppliers order email address

Also in 2.256.1 · 2.250.51

#1497342

Resolved an issue with being unable to remove Custom Fields from the quote approval form fields

Also in 2.256.1 · 2.250.51

#1497144

Fixed an issue where longer-running automations in the new automation service would time out after only 5 minutes instead of 15

#1496642

Fixed issues with asset relationships updating incorrectly

Also in 2.256.1 · 2.250.51

#1496552

Fixed an issue where Ninja custom field mappings could not be used to determine an assets type

Also in 2.256.1 · 2.250.51

#1496542

Resolved an issue with device cost missing from stock movements

#1496495

Fixed an issue with setting dynamic field value visibility against categories

Also in 2.256.1 · 2.250.51

#1496156

Fixed an issue with PO number defaulting to 0 on revised quotes

Also in 2.256.1 · 2.250.51

#1495928

Fixed an issue where canned text could not be inserted in rich custom fields

Also in 2.256.1 · 2.250.51

#1495901

Fixed an issue with filtering a Kanban view by Ticket Type on the End-User Portal

Also in 2.256.1 · 2.250.51

#1495659

Fixed an issue where Items wouldn't use the correct default Dynamics Business Central company

Also in 2.256.1 · 2.250.51

#1495353

Resolved an issue with the Date input showing with a scroll bar when used on small input forms

Also in 2.256.1 · 2.250.51

#1495184

Fixed some minor issues with Sage Intacct

Also in 2.256.1 · 2.250.51

#1494940
  • Fixed an issue with Sage Intacct fields not resetting as intended in settings
  • Allowed filtering department by id

Fixed an issue processing scripts in the PowerShell integration

Also in 2.256.1 · 2.250.51

#1494930

Fixed an issue with document uploads

#1494901

Fixed an issue with related services not displaying correctly on the asset diagram

Also in 2.256.1 · 2.250.51

#1494621

Fixed an issue where N-Central sites could not be mapped with the REST API method

Also in 2.256.1 · 2.250.51

#1494576

Fixed an issue with subscriptions not importing from Google Workspace

Also in 2.256.1 · 2.250.51

#1494516

Fixed an issue with the User field on Asset Actions

Also in 2.256.1 · 2.250.51

#1494079

Resolved an issue with creating custom fields with hints over 4000 characters long

#1494037

Fixed an issue where removing Departments from Agents could error

Also in 2.256.1 · 2.250.51

#1494010

Fixed an action visibility issue on the Supplier Portal

Also in 2.256.1 · 2.250.51

#1493995

Fixed an issue when the Organisation name contains quotes

Also in 2.256.1 · 2.250.51

#1493981

Fixed an issue where the ScanTicketDelete daily task could error

#1493926

Resolved an issue with the wrong text option used for the new Reserved Instance and Consumption billing method

#1493858

Minor improvement to the Service/Incident Catalogue on the Agent New Ticket screen

Also in 2.256.1 · 2.250.51

#1493846

This prevents Services from being returned that have no Service/Incident Request details configured against them

Added Fit Type PDF template appearance option

#1493575

Fixed an issue with colour palettes on charts

Also in 2.256.1 · 2.250.51

#1493153

Fixed an issue with deleting Departments from an Agent

Also in 2.256.1 · 2.250.51

#1493121

Fixed a small UI bug where 'Show Details at the top of the Ticket' would display Opportunity details even when the ticket type 'Use' was set to projects

Also in 2.256.1 · 2.250.51

#1492968

Fixed an issue where Tickets could incorrectly display on the Self-Service Portal when using "Allow access based on Users assigned Roles" Ticket Type level option

Also in 2.256.1 · 2.250.51

#1492874

Fixed an issue where moving Customer A's main site to Customer B replaced Customer B's existing main site; it is now added as a standard site

Also in 2.256.1 · 2.250.51

#1492851

Fixed an issue with using an attachment custom field when not logged in

Also in 2.256.1 · 2.250.51

#1492476

Fixed a rare issue when creating an Asset

Also in 2.256.1 · 2.250.51

#1492316

Fixed an issue authenticating the Google Business integration

Also in 2.256.1 · 2.250.51

#1492308

Fixed an issue with using Contract time from future periods

Also in 2.256.1 · 2.250.51

#1492303

Fixed an issue with Halo tabs disappearing

Also in 2.256.1 · 2.250.51

#1492205

Fixed an issue with emails containing white spaces

Also in 2.256.1 · 2.250.51

#1492139

Fixed an issue with scheduled reports

Also in 2.256.1 · 2.250.51

#1491298

Fixed an issue with the Additional Agents field not updating when the team was changed

Also in 2.256.1 · 2.250.51

#1491275

Fixed an issue where importing a runbook removed the schedule from the original runbook

Also in 2.256.1 · 2.250.51

#1491142

Fixed a minor issue with $-SERVICE_NAME

Also in 2.256.1 · 2.250.51

#1491141

Fixed an issue where an agent's details could not be opened, reporting that the agent was not found, when more than one login record existed for that agent

Also in 2.256.1 · 2.250.51

#1490975

Added a small fix to allow for restrictions to be added to the final step of the workflow

Also in 2.256.1 · 2.250.51

#1490967

Added further logging when processing KBs via the Integrator

Also in 2.256.1 · 2.250.51

#1490570

Fixed an issue where fields added to more than one field group printed multiple times in the All Fields variables

Also in 2.256.1 · 2.250.51

#1490362

Fixed an issue with the end user out of office banner

Also in 2.256.1 · 2.250.51

#1490295

Fixed a UI issue regarding periodic history

Also in 2.256.1 · 2.250.51

#1490294

Resolved an issue with XML Template generation removing part of the XML tag when the content contains an ampersand character

Also in 2.256.1 · 2.250.51

#1490055

Resolved an issue with the Ingram Micro/Cloud Blue integration failing to deactive licences that are removed/delete from Ingram Micro/Cloud Blue

#1489980

Fixed an issue with $-TAXDESCRIPTION not displaying a value

Also in 2.256.1 · 2.250.51

#1489940

Fixed a small issue with the global default 'Travel Time Charge Type (Default)' not applying as expected

Also in 2.256.1 · 2.250.51

#1489889

Fixed a minor issue with client next call date field on ticket list filters

#1489758

Fixed an issue with status when creating a new appointment

Also in 2.256.1 · 2.250.51

#1489457

Resolved an issue with slow loading recurring invoices when there are a large number of existing pro rata records

#1488515

Fixed an issue with the portal redirection link when signing into the agent app as a user

Also in 2.256.1 · 2.250.51

#1487780

Fixed issue with custom table data not getting transfered when merging Clients and Users

Also in 2.256.1 · 2.250.51

#1487594

Fixed an issue with asset matching during asset imports

Also in 2.256.1 · 2.250.51

#1482919

Fixed an issue where ticket workflow progress would sometimes not load correctly on tickets.

Also in 2.256.1 · 2.250.51

#1481899

Fixed an issue with ticket calendar dashboard widgets

Also in 2.256.1 · 2.250.51

#1481169

Improved logging for Datto RMM token request failures.

Also in 2.256.1 · 2.250.51

#1479529

Resolved an issue with Halo instances installed on premise with specific locale showing invoice percentages incorrectly as 100%

Also in 2.256.1 · 2.250.51

#1475260

Added KB Entry event triggers for Notifications/Webhooks

#1448249

Fixed a minor issue with updating user/site/client custom fields on actions

Also in 2.256.1 · 2.250.51

#1446721

Fixed an issue with mapping the warranty expiry date for devices in N-Central

Also in 2.256.1 · 2.250.51

#1443504

Added a small fix so that Subscriptions imported with currency CAD have their price brought in correctly

Also in 2.256.1 · 2.250.51

#1440846

Improved performance when updating team config

#1440591

Fixed an issue with criteria checks on workflow automations

Also in 2.256.1 · 2.250.51

#1439836

Fixed an issues that could occur when using multiple budget types linked to the same charge type

#1439107

Fixed an issue where billing pro rata may not increase invoice line quantity

Also in 2.256.1 · 2.250.51

#1430882

Fixed an issue where Travel Charge rate overrides wouldn't apply

Also in 2.256.1 · 2.250.51

#1429470

Fixed an issue where the portal contact footer details could be hidden

Also in 2.256.1 · 2.250.51

#1428669

Fixed an issue where ticket rules with Site and Client custom field criteria were checked against the user's default Site and Client instead of the Site and Client selected on the ticket

Also in 2.256.1 · 2.250.51

#1383035

Fixed an issue where text typed into an action note could be cleared moments after opening the action, on ticket types with user mentions enabled

Also in 2.256.1 · 2.250.51

#1371791

Fixed an issue with emailing an agent when a quotation is accepted

#1350446

Added a setting to restrict drag and drop ticket reassignment to the allowed teams configured on the ticket type

#1323334

Fixed an issue with selecting the user on the new ticket action page

#1249552

Fixed an issue with the user list display on the software licence and subscription details page

#1247970

Fixed an issue with email threading

#1238643

n/a

Fixed an issue with the display of the appointment scheduler when accessed via a ticket

#1191083

Fixed an issue with applying supplier ticket email templates

#1144886

Fixed an issue with creating users with the same email addresses

#1136589

Added the ability to create Sales Mailbox emails as any Ticket type

#993726

To enable the ability to add Sales Mailbox emails as any Ticket type, go to Configuration > Sales > General and select "Allow inbox emails to be created as any Ticket Type". A new option to "Add New Ticket" will now display on Sales Mailbox emails.

Fixed an issue with the system use 'save as template' when used as an automation

#818384

Fixed an issue where you couldn't set a budget on a scheduled ticket

Also in 2.256.1 · 2.250.51

#704087

Fixed an issue where the Primary service was not showing in the 'allfields' dollar variables

Also in 2.256.1 · 2.250.51

#1494479