All-in-One CRM Software to Unite Front Office Teams
Master every step of the customer journey with the world's only AI-powered, all-inclusive CRM, built for sales, marketing, and customer service. Halentra ensures seamless HaloCRM adoption for exceptional customer experiences.
Start your free 30 days trial
All features included as standard, always.
Omnichannel Support
Support customers on email, chat, social, voice, SMS — all from one platform.
Knowledge Base
Turn solutions into searchable help-articles; share content and canned responses to boost agent productivity.
Self-Service Portal
Turn solutions into searchable help-articles; share content and canned responses to boost agent productivity.
SLA Management
Unlimited SLAs, colour-coded priorities, custom response/resolution targets, automated escalation to meet SLAs.
Collaboration
Internal collaboration tools: mentions, Slack/MS Teams chats, ticket hand-offs, shared workspaces to help teams work together.
Playbooks
Repository of guides & canned responses that get auto-suggested to agents — for faster, more consistent support.
Automation & AI Chatbot
Automate ticket assignment, workflows and leverage AI-powered chatbots to reduce manual work and speed up responses.
Analytics
Track performance with real-time dashboards and reports that reveal trends, team efficiency and customer satisfaction.
Let customers have you right where they want you
HaloCRM lets you provide support anywhere, keeping customers happy and connected through email, text, chat, voice, and more.
Intuitive, conversational support that works for everyone
Big customer service team? Lots of complex processes? With powerful out-of-the-box workflows and easy drag-and-drop configuration, HaloCRM can handle it all. HaloCRM will make it easier to prioritise and respond to customers with one unified support desk, complete with customer context built-in to facilitate better conversation tracking.
Work smarter not harder with automation features
Say goodbye to manually assigning tickets, or guesswork when choosing ticket priority. HaloCRM will automate tedious tasks and free agents up to focus on delivering impeccable customer service instead.
Help customers help themselves
Let your customers find exactly what they need, in their own time with our self-service features. Happy customers, and a decreased demand on your agents thanks to our virtual agent, knowledge base and more.
Integrate HaloCRM with your favourite apps.
Extend HaloCRM with apps like Slack, Teams and Azure at no extra charge.
Features designed with all sectors in mind.
Loved by agents and customers alike, HaloCRM is easy to deploy. But don't just take our word for it...
Halentra as Your Partner
Halentra is an official authorised HaloCRM Partner trusted by businesses to deliver expert setup, migration, optimisation, and ongoing support.
We take the time to understand how your customer-facing teams operate and tailor HaloCRM around your goals. Our approach is practical, transparent, and focused on helping you unlock the platform's full potential from day one.
With deep industry experience and a hands-on mindset, we make every CRM transition seamless and stress-free. Whether you're implementing HaloCRM or optimising an existing setup, you can rely on Halentra to guide you with clarity and confidence.
How we can help
Comprehensive services to support your journey with Halo products.
Consultation
Expert guidance to align technology with your business goals, optimize processes, and build a roadmap for sustainable growth.
Implementation
Seamless deployment of solutions tailored to your needs, ensuring smooth integration and minimal disruption to your operations.
Onboarding
Comprehensive training and support to get your team up to speed quickly, maximizing adoption and ROI from day one.
Virtual Admin
Dedicated platform administration and ongoing support, so you can focus on your business while we handle the technical details.
