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Everything you need for CRM all in one place.
Get the ultimate 360° customer view with powerful tools for every team.
Omnichannel Support
Support customers on email, chat, social, voice, SMS — all from one platform.
Knowledge Base
Turn solutions into searchable help-articles; share content and canned responses to boost agent productivity.
Self-Service Portal
Turn solutions into searchable help-articles; share content and canned responses to boost agent productivity.
SLA Management
Unlimited SLAs, colour-coded priorities, custom response/resolution targets, automated escalation to meet SLAs.
Collaboration
Internal collaboration tools: mentions, Slack/MS Teams chats, ticket hand-offs, shared workspaces to help teams work together.
Playbooks
Repository of guides & canned responses that get auto-suggested to agents — for faster, more consistent support.
Automation & AI Chatbot
Automate ticket assignment, workflows and leverage AI-powered chatbots to reduce manual work and speed up responses.
Analytics
Track performance with real-time dashboards and reports that reveal trends, team efficiency and customer satisfaction.