New: the Halo × Pennylane integration by Halentra is live. Take a look
Halentra
Home/Solutions/Halo/Release notes
Halo

Release notes

Current stable release
2.250.52
Latest beta
2.252.26

2.250.61

Unreleased

90 updates

Fixed a small issue where $-variables included in 'Email list for payments added ot Invoices' were populating with outdated data

Also in 2.253.1 · 2.250.61

#1486323

Fixed a bug when creating a credit note from a customer

Also in 2.253.1 · 2.250.61 · 2.250.42

#1488701

Fixed an issue with configuration change tracking roles

Also in 2.253.1 · 2.250.61

#1488148

Fixed an issue where automatic appointment would create an appointment unrelated to the ticket

Also in 2.253.1 · 2.250.61

#1447585

Fixed an issue with recurring invoice (RI) automatic price increases not applying when set at the root RI level

Also in 2.253.1 · 2.250.61

#1440877

Fixed an issue with searching tickets for IP addresses

Also in 2.250.61 · 2.250.33

#1477510

Fixed an issue with invoice Sales Order currency conversion rate inheritance

Also in 2.250.61 · 2.236.132

#1479721

Added a setting to improve searching for IP addresses in tickets

Also in 2.256.1 · 2.250.61 · 2.250.43

#1493712

The setting is "Enable improved IP address searching" in advanced settings

Improved load times for invoices that use CSP Consumption data for cost/price

Also in 2.256.1 · 2.250.61

#1493330

Fixed an issue with applying & clearing ticket templates on the self-service portal

Also in 2.256.1 · 2.250.61

#1500533

Fixed an issue with actions not displaying content when expanded

Also in 2.256.1 · 2.250.61

#1500530

Fixed an issue accessing tickets from the change calendar

Also in 2.256.1 · 2.250.61

#1499322

Fixed an issue where searching for invoice numbers in the column profile would not return the expected results

Also in 2.256.1 · 2.250.61

#1499244

Fixed an issue with dollar variables when previewing an email template

Also in 2.256.1 · 2.250.61

#1498654

Resolved an issue with the 3 dots (overflow menu) showing on the ticket screen when no other buttons are showing

Also in 2.256.1 · 2.250.61

#1498506

Resolved an issue with deferred revenue failing to match to the correct contract when recognising prepay revenue

Also in 2.256.1 · 2.250.61

#1498500

Fixed an issue with importing the blueprint name field from Virima

Also in 2.256.1 · 2.250.61

#1498144

Fixed an issue with reclaculating prepay and billing on clients and contracts failing silently in rare cases

Also in 2.256.1 · 2.250.61

#1498061

Fixed an issue with the setting to hide Service Request Details from the self-service portal

Also in 2.256.1 · 2.250.61

#1497714

Fixed an issue with actions and the workflow sometimes not loading when initially opening a ticket

Also in 2.256.1 · 2.250.61

#1497510

Fixed an issue with suppliers order email address

Also in 2.256.1 · 2.250.61

#1497342

Resolved an issue with being unable to remove Custom Fields from the quote approval form fields

Also in 2.256.1 · 2.250.61

#1497144

Fixed issues with asset relationships updating incorrectly

Also in 2.256.1 · 2.250.61

#1496552

Fixed an issue where Ninja custom field mappings could not be used to determine an assets type

Also in 2.256.1 · 2.250.61

#1496542

Fixed an issue with setting dynamic field value visibility against categories

Also in 2.256.1 · 2.250.61

#1496156

Fixed an issue with PO number defaulting to 0 on revised quotes

Also in 2.256.1 · 2.250.61

#1495928

Fixed an issue where canned text could not be inserted in rich custom fields

Also in 2.256.1 · 2.250.61

#1495901

Fixed an issue with filtering a Kanban view by Ticket Type on the End-User Portal

Also in 2.256.1 · 2.250.61

#1495659

Fixed an issue where Items wouldn't use the correct default Dynamics Business Central company

Also in 2.256.1 · 2.250.61

#1495353

Resolved an issue with the Date input showing with a scroll bar when used on small input forms

Also in 2.256.1 · 2.250.61

#1495184

Fixed some minor issues with Sage Intacct

Also in 2.256.1 · 2.250.61

#1494940
  • Fixed an issue with Sage Intacct fields not resetting as intended in settings
  • Allowed filtering department by id

Fixed an issue processing scripts in the PowerShell integration

Also in 2.256.1 · 2.250.61

#1494930

Fixed an issue with related services not displaying correctly on the asset diagram

Also in 2.256.1 · 2.250.61

#1494621

Fixed an issue where N-Central sites could not be mapped with the REST API method

Also in 2.256.1 · 2.250.61

#1494576

Fixed an issue with subscriptions not importing from Google Workspace

Also in 2.256.1 · 2.250.61

#1494516

Fixed an issue with the User field on Asset Actions

Also in 2.256.1 · 2.250.61

#1494079

Fixed an issue where removing Departments from Agents could error

Also in 2.256.1 · 2.250.61

#1494010

Fixed an action visibility issue on the Supplier Portal

Also in 2.256.1 · 2.250.61

#1493995

Fixed an issue when the Organisation name contains quotes

Also in 2.256.1 · 2.250.61

#1493981

Minor improvement to the Service/Incident Catalogue on the Agent New Ticket screen

Also in 2.256.1 · 2.250.61

#1493846

This prevents Services from being returned that have no Service/Incident Request details configured against them

Fixed an issue with colour palettes on charts

Also in 2.256.1 · 2.250.61

#1493153

Fixed an issue with deleting Departments from an Agent

Also in 2.256.1 · 2.250.61

#1493121

Fixed a small UI bug where 'Show Details at the top of the Ticket' would display Opportunity details even when the ticket type 'Use' was set to projects

Also in 2.256.1 · 2.250.61

#1492968

Fixed an issue where Tickets could incorrectly display on the Self-Service Portal when using "Allow access based on Users assigned Roles" Ticket Type level option

Also in 2.256.1 · 2.250.61

#1492874

Fixed an issue where moving Customer A's main site to Customer B replaced Customer B's existing main site; it is now added as a standard site

Also in 2.256.1 · 2.250.61

#1492851

Fixed an issue with using an attachment custom field when not logged in

Also in 2.256.1 · 2.250.61

#1492476

Fixed a rare issue when creating an Asset

Also in 2.256.1 · 2.250.61

#1492316

Fixed an issue authenticating the Google Business integration

Also in 2.256.1 · 2.250.61

#1492308

Fixed an issue with using Contract time from future periods

Also in 2.256.1 · 2.250.61

#1492303

Fixed an issue with Halo tabs disappearing

Also in 2.256.1 · 2.250.61

#1492205

Fixed an issue with emails containing white spaces

Also in 2.256.1 · 2.250.61

#1492139

Fixed an issue with scheduled reports

Also in 2.256.1 · 2.250.61

#1491298

Fixed an issue with the Additional Agents field not updating when the team was changed

Also in 2.256.1 · 2.250.61

#1491275

Fixed an issue where importing a runbook removed the schedule from the original runbook

Also in 2.256.1 · 2.250.61

#1491142

Fixed a minor issue with $-SERVICE_NAME

Also in 2.256.1 · 2.250.61

#1491141

Fixed an issue where an agent's details could not be opened, reporting that the agent was not found, when more than one login record existed for that agent

Also in 2.256.1 · 2.250.61

#1490975

Added a small fix to allow for restrictions to be added to the final step of the workflow

Also in 2.256.1 · 2.250.61

#1490967

Added further logging when processing KBs via the Integrator

Also in 2.256.1 · 2.250.61

#1490570

Fixed an issue where fields added to more than one field group printed multiple times in the All Fields variables

Also in 2.256.1 · 2.250.61

#1490362

Fixed an issue with the end user out of office banner

Also in 2.256.1 · 2.250.61

#1490295

Fixed a UI issue regarding periodic history

Also in 2.256.1 · 2.250.61

#1490294

Resolved an issue with XML Template generation removing part of the XML tag when the content contains an ampersand character

Also in 2.256.1 · 2.250.61

#1490055

Fixed an issue with $-TAXDESCRIPTION not displaying a value

Also in 2.256.1 · 2.250.61

#1489940

Fixed a small issue with the global default 'Travel Time Charge Type (Default)' not applying as expected

Also in 2.256.1 · 2.250.61

#1489889

Fixed an issue with status when creating a new appointment

Also in 2.256.1 · 2.250.61

#1489457

Fixed an issue with the portal redirection link when signing into the agent app as a user

Also in 2.256.1 · 2.250.61

#1487780

Fixed issue with custom table data not getting transfered when merging Clients and Users

Also in 2.256.1 · 2.250.61

#1487594

Fixed an issue with asset matching during asset imports

Also in 2.256.1 · 2.250.61

#1482919

Fixed an issue where ticket workflow progress would sometimes not load correctly on tickets.

Also in 2.256.1 · 2.250.61

#1481899

Fixed an issue with ticket calendar dashboard widgets

Also in 2.256.1 · 2.250.61

#1481169

Improved logging for Datto RMM token request failures.

Also in 2.256.1 · 2.250.61

#1479529

Resolved an issue with Halo instances installed on premise with specific locale showing invoice percentages incorrectly as 100%

Also in 2.256.1 · 2.250.61

#1475260

Fixed a minor issue with updating user/site/client custom fields on actions

Also in 2.256.1 · 2.250.61

#1446721

Fixed an issue with mapping the warranty expiry date for devices in N-Central

Also in 2.256.1 · 2.250.61

#1443504

Added a small fix so that Subscriptions imported with currency CAD have their price brought in correctly

Also in 2.256.1 · 2.250.61

#1440846

Fixed an issue with criteria checks on workflow automations

Also in 2.256.1 · 2.250.61

#1439836

Fixed an issue where billing pro rata may not increase invoice line quantity

Also in 2.256.1 · 2.250.61

#1430882

Fixed an issue where Travel Charge rate overrides wouldn't apply

Also in 2.256.1 · 2.250.61

#1429470

Fixed an issue where the portal contact footer details could be hidden

Also in 2.256.1 · 2.250.61

#1428669

Fixed an issue where ticket rules with Site and Client custom field criteria were checked against the user's default Site and Client instead of the Site and Client selected on the ticket

Also in 2.256.1 · 2.250.61

#1383035

Fixed an issue where text typed into an action note could be cleared moments after opening the action, on ticket types with user mentions enabled

Also in 2.256.1 · 2.250.61

#1371791

Fixed an issue where you couldn't set a budget on a scheduled ticket

Also in 2.256.1 · 2.250.61

#704087

Fixed an issue where the Primary service was not showing in the 'allfields' dollar variables

Also in 2.256.1 · 2.250.61

#1494479

Fixed an issue with adding asset relationships for multiple assets of the same type

Also in 2.256.3 · 2.250.61

#1503813

Fixed an issue with being unable to hide related services on the asset dependency diagram

Also in 2.256.4 · 2.250.61

#1509237

Fixed an issue where lookups would not trigger correctly

Also in 2.256.5 · 2.250.61 · 2.250.49

#1504771

Resolved an issue with recalculating time on a ticket or changing the client on a ticket causing billable amount/value to be incorrectly calculated when there are no customer level charge rates

Also in 2.256.5 · 2.250.61

#1519831

Fixed an issue with setting Reply to Address on Mail Campaigns to not be From Address

Also in 2.256.5 · 2.250.61

#1520746

Fixed an issue where the AI chatbot would fail to return some articles

Also in 2.256.5 · 2.250.61

#1505772

Fixed an issue that could prevent config changes from syncing between instances when config sprints are enabled

Also in 2.258.1 · 2.250.71 · 2.250.61

#1520329