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Halo

Release notes

Current stable release
2.250.74
Latest beta
2.258.5

2.250.81

Unreleased

117 updates

Added token validation to service unsubscribe links

Also in 2.260.1 · 2.250.81

#1509520

Fixed an issue with chatbot sequential date inputs

Also in 2.260.1 · 2.250.81

#1506233

Fixed an issue when using actions with email preview on tickets assigned via Round Robin

Also in 2.260.1 · 2.250.81

#1537798

Resolved an issue with Invoices voided by a webhook sent from the Xero integration failing to roll back a recurring invoice or sales order lines

Also in 2.260.1 · 2.250.81

#1537222

Resolved an issue with an updated component causing ticket to ticket drag and drop of attachments to fail

Also in 2.260.2 · 2.260.1 · 2.250.81

#1536245

Fixed an issue with linking tickets to Azure DevOps Work Items

Also in 2.260.1 · 2.250.81

#1535363

Resolved an issue whereby it is possible to delete lines from a Quote/Order/Invoice and the deletion is saved when the Create PDF button is used - even before the same button is used

Also in 2.260.1 · 2.250.81

#1523287

Fixed an issue related to bulk emails

Also in 2.260.1 · 2.250.81

#1522599

Resolved an issue with excessive invoice save/PDF creation times when using the Microsoft Business Central integration

Also in 2.260.1 · 2.250.81

#1519866

Resolved an issue with pro rata calculations relating to timezones that causes the dates to appear incorrectly when the end date for the period falls on a daylight savings date

Also in 2.260.1 · 2.250.81

#1498548

Fixed an issue with bulk editing Custom Tables

Also in 2.260.1 · 2.250.81

#1556725

Fixed an issue with adding multiple users at once.

Also in 2.260.1 · 2.250.81

#1544557

Fixed a slowness issue when posting actions with charge rates

Also in 2.260.1 · 2.250.81

#1543167

Fixed an issue with the Service preview screen for Services with a single incident detail

Also in 2.260.1 · 2.250.81

#1542098

Fixed an issue where HTML data on an action could be lost

Also in 2.260.1 · 2.250.81

#1540994

Fixed an issue with dynamic field value visibility not applying correctly on ticket details

Also in 2.260.1 · 2.250.81

#1540651

Fixed an issue with asset database lookups using asset field $-variables

Also in 2.260.1 · 2.250.81

#1540635

Fixed an issue where pushing config between on-prem instances could show the wrong instance's settings

Also in 2.260.1 · 2.250.81

#1540625

Fixed an issue with dragging and dropping attachments on tickets

Also in 2.260.1 · 2.250.81

#1540202

Fixed agents being able to change Priority/SLA despite role-based field restrictions

Also in 2.260.1 · 2.250.81

#1538538

Fixed an issue with related tickets sometimes using the wrong site and client

Also in 2.260.1 · 2.250.81

#1538148

Fixed an issue with adding attachments to parent, child and related tickets.

Also in 2.260.1 · 2.250.81

#1538041

Fixed an issue with using KB $-variables in negative feedback tickets

Also in 2.260.1 · 2.250.81

#1536922

Fixed an issue with ticket tabs switching unexpectedly when opening tickets

Also in 2.260.1 · 2.250.81

#1536360

Fixed an issue with ticket rules not syncing between instances

Also in 2.260.1 · 2.250.81

#1536327

Fixed an issue with searching for sites when address line searching is turned on

Also in 2.260.1 · 2.250.81

#1535492

Fixed an issue with the pre pay balance shown against tickets

Also in 2.260.1 · 2.250.81

#1535324

Fixed a render issue with prepay

Also in 2.260.1 · 2.250.81

#1534644

Fixed a rare issue that could occur when no longer matching a ticket rule

Also in 2.260.1 · 2.250.81

#1534427

Fixed an issue with lookups not using the correct value when triggered by categories

Also in 2.260.1 · 2.250.81

#1533898

Fixed an issue with VM Workspace One clearing statuses incorrectly

Also in 2.260.1 · 2.250.81

#1533713

Fixed an issue where the cookie consent pop up may not show on the self service portal.

Also in 2.260.1 · 2.250.81

#1523313

Fixed an issue with automations not being able tyo edit fields with read and write restrictions

Also in 2.260.1 · 2.250.81

#1523231

Fixed an issue with searching in the self-service portal

Also in 2.260.1 · 2.250.81

#1522934

Fixed an issue with read restrictions on custom table fields not applying correctly on the new ticket screen

Also in 2.260.1 · 2.250.81

#1522870

Fixed an issue using Halo Tabs

Also in 2.260.1 · 2.250.81

#1522726

Fixed an issue with using asset type restrictions on ticket types

Also in 2.260.1 · 2.250.81

#1522564

Fixed an issue where QuickBooks Online income and expense accounts may not display correctly in read-mode after updating an item's group.

Also in 2.260.1 · 2.250.81

#1522515

Fixed a rare issue with migrating incident details on services

Also in 2.260.1 · 2.250.81

#1522383

Fixed an issue with not being able to edit large lists of portal buttons

Also in 2.260.1 · 2.250.81

#1522135

Fixed an issue with the Approval Status column in the Self-Service Portal

Also in 2.260.1 · 2.250.81

#1520006

Fixed token expiry being set in the past when using a Custom Integration that authorises using a manually specified private key

Also in 2.260.1 · 2.250.81

#1506733

Fixed an issue with ticket date fields not saving on actions.

Also in 2.260.1 · 2.250.81

#1505921

Fixed an issue with bulk emails

Also in 2.260.1 · 2.250.81

#1505683

Fixed an issue where all change freezes showed as all day in the user portal

Also in 2.260.1 · 2.250.81

#1504951

Fixed a time zone issue with the allocation of actions to billing plans using the 'Start time of time entry' setting.

Also in 2.260.1 · 2.250.81

#1503251

Fixed an issue with values set during an approval not reflecting in the email to subsequent approvers

Also in 2.260.1 · 2.250.81

#1502362

Fixed an issue with "No action for X days - Assigned to Recipient" notifications running at incorrect times

Also in 2.260.1 · 2.250.81

#1499247

Fixed permissions issues with custom Client Areas

Also in 2.260.1 · 2.250.81

#1494533

Fixed issues with the 'Send to Connected Halo Instance' field on actions.

Also in 2.260.1 · 2.250.81

#1493372

Fixed an issue with merging tickets losing HTML content when using s3 uploads

Also in 2.260.1 · 2.250.81

#1476175

Fixed an issue with translated multi-select custom fields.

Also in 2.260.1 · 2.250.81

#1443454

Fixed an issue related to area creation

Also in 2.260.1 · 2.250.81

#1388785

Fixed an issue with Asset Fields not populating from an Item Stock import

Also in 2.260.1 · 2.250.81

#1311364

Fixed an issue with the "Empty User access restriction lists do not restrict Service request details" setting.

Also in 2.260.1 · 2.250.81

#1242084

Resolved an issue with the timeline view appearing with hours in the header when it should be hidden

Also in 2.260.1 · 2.250.81

#1557622

Resolved an issue with changing the Client/User on a Quote failing to also change the Site to a Site at the correct Client

Also in 2.260.1 · 2.250.81

#1557582

Resolved an issue with group lines being added to recurring invoices twice when adding sales order lines

Also in 2.260.1 · 2.250.81

#1557252

Resolved an issue with the layout of the ready for invoicing screen causing the progess bar to hide some created invoices

Also in 2.260.1 · 2.250.81

#1544439

Resolved an issue with cloning contracts copying over the existing Site and User properties

Also in 2.260.1 · 2.250.81

#1541077

Resolved an error causing Project Plans to be cleared when editing them directly on a project

Also in 2.260.1 · 2.250.81

#1540604

Resolved an issue with Invoice XML Attachments generating extra tax XML blocks

Also in 2.260.1 · 2.250.81

#1538962

Improved error handling for failed on empty return data for custom fields with a lookup list populated by a SQL query

Also in 2.260.1 · 2.250.81

#1533598

Resolved an issue with recurring invoice minimums failing to be applied when merging multiple invoices

Also in 2.260.1 · 2.250.81

#1522801

Added support for V7 order links on inbound webhooks from Ingram Micro

Also in 2.260.1 · 2.250.81

#1509537

Resolved an issue with token rejections occuring after updating roles assigned to an agent but no changes are made

Also in 2.260.1 · 2.258.1 · 2.250.81

#1508979

Added a new Sign AuthnRequests option for SAML

Also in 2.260.1 · 2.250.81

#1506616

The new option lets you sign AuthnRequests using a certificate you’ve already uploaded

Fixed a minor UI issue when switching Ticket views on the End-User Portal

Also in 2.260.1 · 2.250.81

#1558116

Fixed a minor UI issue with the search bar on the End-User Portal

Also in 2.260.1 · 2.250.81

#1558108

Fixed a duplicate field in the asset list criteria options

Also in 2.260.1 · 2.250.81

#1557765

Fixed an issue with dynamic field value visibility for Radio fields

Also in 2.260.1 · 2.250.81

#1557704

Fixed an issue with full screen mode for rich text fields on Dashboards

Also in 2.260.1 · 2.250.81

#1557239

Fixed an issue where $-INVOICEXMLLINES wouldn't populate on XML documents

Also in 2.260.1 · 2.250.81

#1556814

Minor UI improvements to inline Suggested Articles on the End-User Portal

Also in 2.260.1 · 2.250.81

#1556804

Fixed an issue with opening an Attachment via the Link column

Also in 2.260.1 · 2.250.81

#1556626

Fixed an issue with role permissions

Also in 2.260.1 · 2.250.81

#1546380

Fixed an issue with tile view on projects

Also in 2.260.1 · 2.250.81

#1546202

Fixed an issue with the preview on a Ticket Summary column being cut off

Also in 2.260.1 · 2.250.81

#1545880

Fixed an issue with clearing templates on the new ticket screen

Also in 2.260.1 · 2.250.81

#1545836

Fixed a minor UI issue with the Tickets tab on Assets

Also in 2.260.1 · 2.250.81

#1545781

Fixed a quantity issue with meter blling recurring invoices

Also in 2.260.1 · 2.250.81

#1545734

Fixed an issue with dollar variables when resolving a ticket

Also in 2.260.1 · 2.250.81

#1545582

Fixed an issue with the asset status not being set when using the asset import spreadsheet

Also in 2.260.1 · 2.250.81

#1545549

Fixed an issue where the list page size preference was not applied after switching list views

Also in 2.260.1 · 2.250.81

#1545538

Fixed a minor UI issue with the timeline Calendar view

Also in 2.260.1 · 2.250.81

#1544792

Improved readability of empty list text in dark mode

Also in 2.260.1 · 2.250.81

#1544675

Fixed an issue where XLS imports only imported the first row when Validate was used before the import

Also in 2.260.1 · 2.250.81

#1544353

Improved Knowledge Base article performance on instances with a large number of custom fields

Also in 2.260.1 · 2.250.81

#1543275

Fixed an issue with the buttons to view AI logs getting incorrectly disabled

Also in 2.260.1 · 2.250.81

#1542940

Fixed a UI error when the search API encounters an error

Also in 2.260.1 · 2.250.81

#1542777

Improved AI prompt for fuzzy search

Also in 2.260.1 · 2.250.81

#1542710

Fixed an issue with Intune overriding asset statuses when configured not to do so

Also in 2.260.1 · 2.250.81

#1542701

Fixed issue with opening link to view the action an attachment was added on

Also in 2.260.1 · 2.250.81

#1542668

Fixed an issue with Chat Message Received notifications sending too many times

Also in 2.260.1 · 2.250.81

#1542295

Fixed an issue with $ variable suggestions causing duplicate variables to be inserted.

Also in 2.260.1 · 2.250.81

#1542279

Fixed an issue with saving Style Profiles on new Articles

Also in 2.260.1 · 2.250.81

#1542073

Fixed an issue with change history

Also in 2.260.1 · 2.250.81

#1541722

Minor language improvements

Also in 2.260.1 · 2.250.81

#1541581

Fixed a UI issue with distribution lists

Also in 2.260.1 · 2.250.81

#1538881

Fixed an issue with mapping to asset tag in the Intune integration

Also in 2.260.1 · 2.250.81

#1538703

Fixed an issue with leaving tickets when there is an open chat window

Also in 2.260.1 · 2.250.81

#1538106

Fixed an issue when using dollar variables in reports

Also in 2.260.1 · 2.250.81

#1537940

Fixed an issue preventing the same user from being added as a site contact of a different type

Also in 2.260.1 · 2.250.81

#1537390

Fixed an issue where the timer would pause when switching tabs on a ticket

Also in 2.260.1 · 2.250.81

#1537236

Fixed a minor issue with searching for custom field types

Also in 2.260.1 · 2.250.81

#1537207

Fixed an issue with configuring incident details within services

Also in 2.260.1 · 2.250.81

#1536298

Fixed incompatible functions being included in the hint displayed on Process Agents

Also in 2.260.1 · 2.250.81

#1534950

Fixed a 500 error when loading ticket rule configuration

Also in 2.260.1 · 2.250.81

#1534134

Improved the User lookup performance when adding Users to a Department

Also in 2.260.1 · 2.250.81

#1522536

Fixed Ticket Details opening collapsed when logging a new ticket

Also in 2.260.1 · 2.250.81

#1522039

Fixed an issue with agents adding schedules to reports

Also in 2.260.1 · 2.250.81

#1497276

Fixed an issue with ServiceNow sync settings on actions

Also in 2.260.1 · 2.250.81

#1425616

Fixed an issue with filtering on date custom fields in lists

Also in 2.260.1 · 2.250.81

#812415

Fixed an issue with opportunity contacts

Also in 2.260.1 · 2.250.81

#1558828

Fixed an issue where table rows could not be added on user actions opened from an email link

Also in 2.260.3 · 2.250.81

#1543415

Fixed issues with using the modal date picker

Also in 2.260.4 · 2.250.81 · 2.250.74

#1545689

Fixed an issue retrieving Domotz devices in the Halo Integrator

Also in 2.260.4 · 2.250.81 · 2.250.74

#1210714