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Halo

Release notes

Current stable release
2.250.79
Latest beta
2.258.5

2.250.91

Unreleased

Released on Nov 12, 2026 · 130 updates

Added token validation to service unsubscribe links

Also in 2.260.1 · 2.250.91

#1509520

Fixed an issue with chatbot sequential date inputs

Also in 2.260.1 · 2.250.91

#1506233

Fixed an issue when using actions with email preview on tickets assigned via Round Robin

Also in 2.260.1 · 2.250.91

#1537798

Resolved an issue with Invoices voided by a webhook sent from the Xero integration failing to roll back a recurring invoice or sales order lines

Also in 2.260.1 · 2.250.91

#1537222

Resolved an issue with an updated component causing ticket to ticket drag and drop of attachments to fail

Also in 2.260.2 · 2.260.1 · 2.250.91

#1536245

Fixed an issue with linking tickets to Azure DevOps Work Items

Also in 2.260.1 · 2.250.91

#1535363

Resolved an issue whereby it is possible to delete lines from a Quote/Order/Invoice and the deletion is saved when the Create PDF button is used - even before the same button is used

Also in 2.260.1 · 2.250.91

#1523287

Fixed an issue related to bulk emails

Also in 2.260.1 · 2.250.91

#1522599

Resolved an issue with excessive invoice save/PDF creation times when using the Microsoft Business Central integration

Also in 2.260.1 · 2.250.91

#1519866

Resolved an issue with pro rata calculations relating to timezones that causes the dates to appear incorrectly when the end date for the period falls on a daylight savings date

Also in 2.260.1 · 2.250.91

#1498548

Fixed an issue with bulk editing Custom Tables

Also in 2.260.1 · 2.250.91

#1556725

Fixed an issue with adding multiple users at once.

Also in 2.260.1 · 2.250.91

#1544557

Fixed a slowness issue when posting actions with charge rates

Also in 2.260.1 · 2.250.91

#1543167

Fixed an issue with the Service preview screen for Services with a single incident detail

Also in 2.260.1 · 2.250.91

#1542098

Fixed an issue where HTML data on an action could be lost

Also in 2.260.1 · 2.250.91

#1540994

Fixed an issue with dynamic field value visibility not applying correctly on ticket details

Also in 2.260.1 · 2.250.91

#1540651

Fixed an issue with asset database lookups using asset field $-variables

Also in 2.260.1 · 2.258.6 · 2.250.91 · 2.250.76

#1540635

Fixed an issue where pushing config between on-prem instances could show the wrong instance's settings

Also in 2.260.1 · 2.250.91

#1540625

Fixed an issue with dragging and dropping attachments on tickets

Also in 2.260.1 · 2.250.91

#1540202

Fixed agents being able to change Priority/SLA despite role-based field restrictions

Also in 2.260.1 · 2.250.91

#1538538

Fixed an issue with related tickets sometimes using the wrong site and client

Also in 2.260.1 · 2.250.91

#1538148

Fixed an issue with adding attachments to parent, child and related tickets.

Also in 2.260.1 · 2.250.91

#1538041

Fixed an issue with using KB $-variables in negative feedback tickets

Also in 2.260.1 · 2.250.91

#1536922

Fixed an issue with ticket tabs switching unexpectedly when opening tickets

Also in 2.260.1 · 2.250.91

#1536360

Fixed an issue with ticket rules not syncing between instances

Also in 2.260.1 · 2.250.91

#1536327

Fixed an issue with searching for sites when address line searching is turned on

Also in 2.260.1 · 2.250.91

#1535492

Fixed an issue with the pre pay balance shown against tickets

Also in 2.260.1 · 2.250.91

#1535324

Fixed a render issue with prepay

Also in 2.260.1 · 2.250.91

#1534644

Fixed a rare issue that could occur when no longer matching a ticket rule

Also in 2.260.1 · 2.250.91

#1534427

Fixed an issue with lookups not using the correct value when triggered by categories

Also in 2.260.1 · 2.250.91

#1533898

Fixed an issue with VM Workspace One clearing statuses incorrectly

Also in 2.260.1 · 2.250.91

#1533713

Fixed an issue where the cookie consent pop up may not show on the self service portal.

Also in 2.260.1 · 2.250.91

#1523313

Fixed an issue with automations not being able tyo edit fields with read and write restrictions

Also in 2.260.1 · 2.250.91

#1523231

Fixed an issue with searching in the self-service portal

Also in 2.260.1 · 2.250.91

#1522934

Fixed an issue with read restrictions on custom table fields not applying correctly on the new ticket screen

Also in 2.260.1 · 2.250.91

#1522870

Fixed an issue using Halo Tabs

Also in 2.260.1 · 2.250.91

#1522726

Fixed an issue with using asset type restrictions on ticket types

Also in 2.260.1 · 2.250.91

#1522564

Fixed an issue where QuickBooks Online income and expense accounts may not display correctly in read-mode after updating an item's group.

Also in 2.260.1 · 2.250.91

#1522515

Fixed a rare issue with migrating incident details on services

Also in 2.260.1 · 2.250.91 · 2.250.75

#1522383

Fixed an issue with not being able to edit large lists of portal buttons

Also in 2.260.1 · 2.250.91

#1522135

Fixed an issue with the Approval Status column in the Self-Service Portal

Also in 2.260.1 · 2.250.91

#1520006

Fixed token expiry being set in the past when using a Custom Integration that authorises using a manually specified private key

Also in 2.260.1 · 2.250.91

#1506733

Fixed an issue with ticket date fields not saving on actions.

Also in 2.260.1 · 2.250.91

#1505921

Fixed an issue with bulk emails

Also in 2.260.1 · 2.250.91

#1505683

Fixed an issue where all change freezes showed as all day in the user portal

Also in 2.260.1 · 2.250.91

#1504951

Fixed a time zone issue with the allocation of actions to billing plans using the 'Start time of time entry' setting.

Also in 2.260.1 · 2.250.91

#1503251

Fixed an issue with values set during an approval not reflecting in the email to subsequent approvers

Also in 2.260.1 · 2.250.91

#1502362

Fixed an issue with "No action for X days - Assigned to Recipient" notifications running at incorrect times

Also in 2.260.1 · 2.250.91

#1499247

Fixed permissions issues with custom Client Areas

Also in 2.260.1 · 2.250.91

#1494533

Fixed issues with the 'Send to Connected Halo Instance' field on actions.

Also in 2.260.1 · 2.250.91

#1493372

Fixed an issue with merging tickets losing HTML content when using s3 uploads

Also in 2.260.1 · 2.250.91

#1476175

Fixed an issue with translated multi-select custom fields.

Also in 2.260.1 · 2.250.91

#1443454

Fixed an issue related to area creation

Also in 2.260.1 · 2.250.91

#1388785

Fixed an issue with Asset Fields not populating from an Item Stock import

Also in 2.260.1 · 2.250.91

#1311364

Fixed an issue with the "Empty User access restriction lists do not restrict Service request details" setting.

Also in 2.260.1 · 2.250.91

#1242084

Resolved an issue with the timeline view appearing with hours in the header when it should be hidden

Also in 2.260.1 · 2.250.91

#1557622

Resolved an issue with changing the Client/User on a Quote failing to also change the Site to a Site at the correct Client

Also in 2.260.1 · 2.250.91

#1557582

Resolved an issue with group lines being added to recurring invoices twice when adding sales order lines

Also in 2.260.1 · 2.250.91

#1557252

Resolved an issue with the layout of the ready for invoicing screen causing the progess bar to hide some created invoices

Also in 2.260.1 · 2.250.91

#1544439

Resolved an issue with cloning contracts copying over the existing Site and User properties

Also in 2.260.1 · 2.250.91

#1541077

Resolved an error causing Project Plans to be cleared when editing them directly on a project

Also in 2.260.1 · 2.250.91

#1540604

Resolved an issue with Invoice XML Attachments generating extra tax XML blocks

Also in 2.260.1 · 2.250.91

#1538962

Improved error handling for failed on empty return data for custom fields with a lookup list populated by a SQL query

Also in 2.260.1 · 2.250.91

#1533598

Resolved an issue with recurring invoice minimums failing to be applied when merging multiple invoices

Also in 2.260.1 · 2.250.91

#1522801

Added support for V7 order links on inbound webhooks from Ingram Micro

Also in 2.260.1 · 2.250.91

#1509537

Resolved an issue with token rejections occuring after updating roles assigned to an agent but no changes are made

Also in 2.260.1 · 2.258.1 · 2.250.91

#1508979

Added a new Sign AuthnRequests option for SAML

Also in 2.260.1 · 2.250.91

#1506616

The new option lets you sign AuthnRequests using a certificate you’ve already uploaded

Fixed a minor UI issue when switching Ticket views on the End-User Portal

Also in 2.260.1 · 2.250.91

#1558116

Fixed a minor UI issue with the search bar on the End-User Portal

Also in 2.260.1 · 2.250.91

#1558108

Fixed a duplicate field in the asset list criteria options

Also in 2.260.1 · 2.250.91

#1557765

Fixed an issue with dynamic field value visibility for Radio fields

Also in 2.260.1 · 2.250.91

#1557704

Fixed an issue with full screen mode for rich text fields on Dashboards

Also in 2.260.1 · 2.250.91

#1557239

Fixed an issue where $-INVOICEXMLLINES wouldn't populate on XML documents

Also in 2.260.1 · 2.250.91

#1556814

Minor UI improvements to inline Suggested Articles on the End-User Portal

Also in 2.260.1 · 2.250.91

#1556804

Fixed an issue with opening an Attachment via the Link column

Also in 2.260.1 · 2.250.91

#1556626

Fixed an issue with role permissions

Also in 2.260.1 · 2.250.91

#1546380

Fixed an issue with tile view on projects

Also in 2.260.1 · 2.250.91

#1546202

Fixed an issue with the preview on a Ticket Summary column being cut off

Also in 2.260.1 · 2.250.91

#1545880

Fixed an issue with clearing templates on the new ticket screen

Also in 2.260.1 · 2.250.91

#1545836

Fixed a minor UI issue with the Tickets tab on Assets

Also in 2.260.1 · 2.250.91

#1545781

Fixed a quantity issue with meter blling recurring invoices

Also in 2.260.1 · 2.250.91

#1545734

Fixed an issue with dollar variables when resolving a ticket

Also in 2.260.1 · 2.250.91

#1545582

Fixed an issue with the asset status not being set when using the asset import spreadsheet

Also in 2.260.1 · 2.250.91

#1545549

Fixed an issue where the list page size preference was not applied after switching list views

Also in 2.260.1 · 2.250.91

#1545538

Fixed a minor UI issue with the timeline Calendar view

Also in 2.260.1 · 2.250.91

#1544792

Improved readability of empty list text in dark mode

Also in 2.260.1 · 2.250.91

#1544675

Fixed an issue where XLS imports only imported the first row when Validate was used before the import

Also in 2.260.1 · 2.250.91

#1544353

Improved Knowledge Base article performance on instances with a large number of custom fields

Also in 2.260.1 · 2.250.91

#1543275

Fixed an issue with the buttons to view AI logs getting incorrectly disabled

Also in 2.260.1 · 2.250.91

#1542940

Fixed a UI error when the search API encounters an error

Also in 2.260.1 · 2.250.91

#1542777

Improved AI prompt for fuzzy search

Also in 2.260.1 · 2.250.91

#1542710

Fixed an issue with Intune overriding asset statuses when configured not to do so

Also in 2.260.1 · 2.250.91

#1542701

Fixed issue with opening link to view the action an attachment was added on

Also in 2.260.1 · 2.250.91

#1542668

Fixed an issue with Chat Message Received notifications sending too many times

Also in 2.260.1 · 2.250.91

#1542295

Fixed an issue with $ variable suggestions causing duplicate variables to be inserted.

Also in 2.260.1 · 2.250.91

#1542279

Fixed an issue with saving Style Profiles on new Articles

Also in 2.260.1 · 2.250.91

#1542073

Fixed an issue with change history

Also in 2.260.1 · 2.250.91

#1541722

Minor language improvements

Also in 2.260.1 · 2.250.91

#1541581

Fixed a UI issue with distribution lists

Also in 2.260.1 · 2.250.91

#1538881

Fixed an issue with mapping to asset tag in the Intune integration

Also in 2.260.1 · 2.250.91

#1538703

Fixed an issue with leaving tickets when there is an open chat window

Also in 2.260.1 · 2.250.91

#1538106

Fixed an issue when using dollar variables in reports

Also in 2.260.1 · 2.250.91

#1537940

Fixed an issue preventing the same user from being added as a site contact of a different type

Also in 2.260.1 · 2.250.91

#1537390

Fixed an issue where the timer would pause when switching tabs on a ticket

Also in 2.260.1 · 2.250.91

#1537236

Fixed a minor issue with searching for custom field types

Also in 2.260.1 · 2.250.91

#1537207

Fixed an issue with configuring incident details within services

Also in 2.260.1 · 2.250.91

#1536298

Fixed incompatible functions being included in the hint displayed on Process Agents

Also in 2.260.1 · 2.250.91

#1534950

Fixed a 500 error when loading ticket rule configuration

Also in 2.260.1 · 2.250.91

#1534134

Improved the User lookup performance when adding Users to a Department

Also in 2.260.1 · 2.250.91

#1522536

Fixed Ticket Details opening collapsed when logging a new ticket

Also in 2.260.1 · 2.250.91

#1522039

Fixed an issue with agents adding schedules to reports

Also in 2.260.1 · 2.250.91

#1497276

Fixed an issue with ServiceNow sync settings on actions

Also in 2.260.1 · 2.250.91

#1425616

Fixed an issue with filtering on date custom fields in lists

Also in 2.260.1 · 2.250.91

#812415

Fixed an issue with opportunity contacts

Also in 2.260.1 · 2.250.91

#1558828

Fixed an issue where table rows could not be added on user actions opened from an email link

Also in 2.260.3 · 2.250.91

#1543415

Fixed issues with using the modal date picker

Also in 2.260.4 · 2.250.91 · 2.250.74

#1545689

Fixed an issue retrieving Domotz devices in the Halo Integrator

Also in 2.260.4 · 2.250.91 · 2.250.74

#1210714

Resolved an issue with daylight savings for timezones east of UTC causing time added on the last day of the period to incorrectly calculate available contract balance

Also in 2.260.4 · 2.250.91

#1564556

Added a new configuration option for the Auth project.

Also in 2.260.3 · 2.250.91

#1561799

Added a new configuration option for the Auth project.

Added a Claude skill for checking the presence of change tracking attributes

#1557159

Added skills for adding translations and upgrade steps

#1505117

Resolved an issue with the default note appearing blank when a Ticket Type uses User Mentions

Also in 2.260.5 · 2.250.91

#1541745

Fixed an issue with dynamic SQL lookups

Also in 2.260.5 · 2.250.91

#1567550

Fixed an issue with the PowerShell integration

Also in 2.260.5 · 2.250.91

#1578734

Fixed an issue with OAuth redirects

Also in 2.260.5 · 2.250.91

#1578700

Fixed an issue with the Shopify integration

Also in 2.260.5 · 2.250.91

#1578838

Fixed an issue with adding criteria groups to ticket areas

Also in 2.258.1 · 2.250.91

#1505562

Fixed an issue with Chat Profile Agent name override

Also in 2.260.5 · 2.250.91 · 2.250.77

#1566267

Fixed an issue relating to attachment uploads

Also in 2.260.5 · 2.250.91

#1579539

Fixed an issue with the Interact integration

Also in 2.260.5 · 2.250.91

#1579374